GENERAL CANCELLATION AND NO SHOW POLICIES

If you can no longer make a class for whatever reason, or you forget to attend, we cannot refund or give a credit due to the time and preparation required for our workshop to run.

All purchases are final.

However, we encourage you to ask a friend or family member to take your spot, gift someone your place and make someone’s crafty day.

Please email or phone us to let us know who will be taking your place.

All bookings need to be made online. Choose your workshop and you will be taken to the payment section.

Your place is reserved once we receive full payment. Please check your email for an automated confirmation email.
If you don’t receive a confirmation email after your payment, check your junk mail. Please get in contact if you do not receive an email.

There are class minimums to meet, if we do not meet them and need to cancel a class we may do so at any time and offer you a full refund or a credit to attend another workshop. The refund or credit will not exceed the purchase price of the workshop.

We suggest you set a calendar reminder and double-check workshop dates + times via our website and socials. As we have held this, purchased materials and capped the workshop numbers we can not issue credits or a refund if you don't show.

THE FULL VERSION OF OUR TERMS AND CONDITIONS.

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any workshop (“Workshop”) at Gather The Modern Mercantile (“we” or “us”). Please ensure you have read and understand the following:

1.     Acceptance of the Terms and Conditions

By purchasing a place at a workshops, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that you and any other person attending the Workshop on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation

2.     Payment

The fee for attending the Workshop (“Workshop Fee”) will be as stated on our website. Prices are inclusive of GST. All payments for the Workshop Fee must be made in full at the time of purchasing the place at the workshop. Payment will be made via one of our merchant account providers (and you consent to us passing your necessary details to your selected merchant account provider and to them processing necessary information about you). 

3.     Refunds

All tickets for the Workshop shall be non-refundable except as set out in paragraphs 4 and 5 below. However, if you are unable to attend the Workshop for any reason you may email: gather_the_modern_mercantile@outlook.com to provide us with the name of a substitute to attend the Workshop on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Workshop. We may at our discretion allow a substitution to occur at the time of the Workshop without prior notice.

4.     Cancellation

There may be circumstances in which we need to cancel the Workshop. In such circumstances, we will provide you with a full refund of the amount of the Workshop Fee that you have paid to us and we will make very effort to provide you with such refund within 30 days of the date of cancellation.

5.     Postponement or change to venue

There may be circumstances in which we need to postpone the Workshop and if we do, we shall advise you of this as soon aa possible. If the postponement is for more than 60 days after the planned date of the Workshop you may cancel your ticket by emailing: gatherthemodern_mercantile@outlook.com and we shall provide you with a full refund.

6.     Liability and Disclaimer – important, you must read this

Our sole liability in relation to any cancellation or postponement shall be limited to the price paid by you for such Workshop and we shall not be liable under any circumstances for any consequential losses.

7.     Your obligations

If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Workshop, you will be required to leave the Workshop and we shall not be liable to refund your Workshop fee or any other payment.

You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us with regard to health and safety and failure to do so will result in you being asked to leave the workshop (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Workshop.

You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you or any minors under your supervision to any such area of the venue and shall fully reimburse us in relation to any damage so caused.

You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Workshop by you.

8.     Promotional materials and materials at the Workshop

You agree that we may include your details in any promotional materials (including, but not limited to, website, social media marketing) relating to the Workshop and/or any materials used at the Workshop. This may include photography, filming or event descriptions. We are not liable for errors or omissions contained in such information.

You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use.

9.     Photography and filming

We may photograph or film the Workshop and reserve the right to do so for the purposes of promoting future workshops or otherwise. You consent to us (or any other person attending the Workshop) photographing or filming you and any persons attending the Workshop with you.

10. Data protection

We will communicate with you using the contact details provided on our website booking page for the purposes of the Workshop. You agree that this data is available to others outside of our organisation for the purposes of billing (for example to the providers of our CRM system).

11.   Tickets

We shall not send you physical tickets for the workshop. Our website will automatically generate a confirmation email stating the details of the Workshop(s) purchased. We will have your name and number of tickets purchased on the attendee list and if you have paid the Workshop Fee you shall be provided with access to the Workshop.

12.   Travel, accommodation and refreshments

You are responsible for making and paying for your own travel arrangements to and from the Workshop. If you are late to the workshop or prevented from attending the Workshop due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Workshop until you arrive.  

13.   Disability, medical conditions and dietary requirements

If you have any disability or medical condition that requires us to make special arrangements for you, please add this information into the notes section at the time of booking. Or, please email us at gather_the_modern_mercantile@outlook.com.

14.   Limitations of Liability

Whilst every reasonable precaution is taken by us to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Workshop, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.

Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Workshop and we shall not in any circumstances be liable to you for any consequential loss whatsoever.